Returns & Exchanges

At Aussie Hobbies, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened items. If your hobby gear isn't quite right, we are here to help with a straightforward exchange or refund process.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.

2

Secure Packaging

Carefully pack the item in its original, unopened packaging, ensuring all manuals and accessories are included to prevent damage during transit.

3

Shipping the Item

Affix the provided return label or address the parcel to our warehouse, then drop it off at any Australia Post location or your preferred local courier.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or dispatch your exchange within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing